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Buyer-Seller Messaging Service templates
Amazon offers both managed response templates and seller-managed response templates to streamline communication with buyers. Here's how...
Oliver Piroska
Sep 24, 20232 min read
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Customer Service Rating – Frequently asked questions
Your Customer Service Rating on Amazon represents the average buyer satisfaction with your responses to their inquiries. This rating is...
Oliver Piroska
Sep 24, 20232 min read
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Request a review
Amazon does not require sellers to manually request reviews because Amazon's systems automatically handle review requests on your behalf,...
Oliver Piroska
Sep 24, 20231 min read
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Send attachments to buyers
You can send attachments up to 10 MB in size from Seller Central for specific contact reasons. This 10 MB limit applies to both the email...
Oliver Piroska
Sep 24, 20231 min read
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Contact a buyer using Buyer-Seller Messages
The Buyer-Seller Messages page in your Amazon Seller Central account allows you to communicate with customers when you need more...
Oliver Piroska
Sep 24, 20232 min read
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Messaging permissions
On Amazon's Messaging Permissions page, you can manage the email addresses of individuals within your company who are authorized to send...
Oliver Piroska
Sep 24, 20232 min read
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Search and filter messages
In the Buyer-Seller Messages page on Amazon, you have the option to search for messages associated with an order ID and apply various...
Oliver Piroska
Sep 24, 20232 min read
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Buyer-Seller Messaging Service overview
The Buyer-Seller Messaging Service on Amazon provides a secure and convenient way for buyers and sellers to communicate with each other....
Oliver Piroska
Sep 24, 20231 min read
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Send a critical message to a buyer
Contacting buyers regarding specific orders is an essential part of providing good customer service on Amazon. Here are the steps to send...
Oliver Piroska
Sep 24, 20232 min read
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Communicate with buyers using Buyer-Seller Messages
The Buyer-Seller Messages page in Amazon Seller Central provides a platform for you to communicate with buyers in the Amazon marketplace....
Oliver Piroska
Sep 24, 20231 min read
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Print Delivery Label & Packing List
To print a packing slip for an individual order using the Manage Orders feature on Amazon Seller Central, follow these steps: 1. **Log in...
Oliver Piroska
Sep 24, 20231 min read
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The order process
When a buyer places an order on Amazon, the order goes through a series of steps for processing. Here's an overview of those steps: 1....
Oliver Piroska
Sep 24, 20232 min read
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Confirm multiple order dispatches with feeds
To confirm dispatch for multiple orders using the dispatch confirmation template, follow these steps: 1. **Download the Dispatch...
Oliver Piroska
Sep 24, 20232 min read
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How to confirm dispatch
When you receive an order notification and dispatch the order, it's important to confirm the dispatch to ensure the smooth processing of...
Oliver Piroska
Sep 24, 20232 min read
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Transparency serial number barcode requirements
Amazon has introduced Transparency-enabled barcodes and serial numbers to better track inventory and ensure product authenticity. If...
Oliver Piroska
Sep 24, 20232 min read
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Print Delivery Label & Packing List
To print a packing slip for an individual order on Amazon, follow these steps using the Manage Orders feature: 1. Click on "Orders" and...
Oliver Piroska
Sep 24, 20231 min read
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Schedule Order Reports
Amazon allows sellers to receive scheduled Order Reports, which contain information about new orders received since the last scheduled...
Oliver Piroska
Sep 24, 20231 min read
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Seller Prime programs
Amazon's Prime eligibility programs, such as Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP), offer sellers the opportunity...
Oliver Piroska
Sep 23, 20232 min read
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Directive on Administrative Cooperation – 7th Amendment
Amazon's use of facial recognition technology for identity verification involves collecting certain data, and here are the key points...
Oliver Piroska
Sep 23, 20232 min read
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About seller facial data
It appears that Amazon is making changes to its Payments Agreement, specifically the "Amazon Payments – Selling on Amazon User...
Oliver Piroska
Sep 23, 20231 min read
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