%20copy.png){kind=small}
%20copy.png){kind=small}
Products & Suppliers Marketplace
_edited.png)
Need help? Call us now.
948 662 772
+421
-
Welcome to our Orders & Returns page. Here, you'll find all the information you need regarding placing orders, tracking shipments, returns, and refunds. We want to ensure your shopping experience is smooth and convenient, so please read the following details carefully:
-
1. Placing Orders:
- Browse our wide selection of products and add your desired items to the cart.
- Proceed to checkout, providing accurate shipping and billing information.
- Review your order summary and complete the payment process.
- Once your order is successfully placed, you will receive an order confirmation email. -
2. Tracking Shipments:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.
- Please allow some time for the tracking information to be updated after receiving the shipping confirmation email.
-
3. Returns and Exchanges:
- We understand that sometimes returns or exchanges may be necessary. If you wish to return or exchange an item, please refer to our Return Policy for eligibility criteria and instructions.
- Ensure that the item is in its original condition, unused, and with all original packaging and tags.
- Contact our customer support team to initiate the return or exchange process and receive further guidance. -
4. Refunds:
- Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- If the return is approved, we will process your refund to the original payment method within a specified timeframe.
- Please note that it may take some time for the refund to reflect in your account, depending on your payment provider. -
If you have any further questions or need assistance regarding your order or return, please don't hesitate to contact our friendly customer support team. We are here to help and ensure your satisfaction.