Buyer-Seller Messaging Service templates

Amazon offers both managed response templates and seller-managed response templates to streamline communication with buyers. Here's how you can use and manage these templates:

**Amazon Managed Response Templates:**

1. **Automatic Translation:** Amazon provides templates that are automatically translated into the buyer's language of preference. These templates help automate workflows, and any automation is identified on each template.

2. **Template Usage:** If any Amazon-provided template is applicable to a Buyer-Seller Message you've received, you can see the option to use the template when you go to draft a response.

3. **Preview:** Clicking the template will show a preview of the message that you can review before sending.

4. **Customization:** If you don't want to use an Amazon-provided template, you can draft your own message or create your own templates.

**Seller-Managed Response Templates:**

1. **Create a Template:**

- Go to "Manage Templates" to create a template.

- Alternatively, follow these steps:

- Click "Messages" in the upper right corner of your seller account homepage to go to Buyer-Seller Messages.

- Click on the "Manage Email Templates" link on the right-hand side.

- Click "Create Template."

- Enter a name for your template in the "Template Name" field and the template text in the "Template Text" field.

- Create or select tags to associate with this template for easy categorization.

- Click "Save."

2. **Use a Response Template:**

- In the upper right corner of your seller account homepage, click "Messages" to go to the Buyer-Seller Messages page.

- Click on "Select Template" above the Reply box.

- A pop-up box labeled "Templates" will appear. Select the template you want to use from the list of recently used templates.

- The template text appears in the Reply box.

- Optionally, personalize the message before sending it.

- Click "Reply" to send the message.

3. **Edit or Delete a Template:**

- Go to "Manage Templates" to edit or delete a template.

- Alternatively, follow these steps:

- In the upper right corner of your seller account homepage, click "Messages" to go to the Buyer-Seller Messages page.

- Click on the "Manage Email Templates" link.

- Click on "Edit" or "Delete" next to the template you want to change.

- To delete a template, click on "Delete" and confirm your decision.

- To edit a template, click on "Edit" to revise your template and save your changes.

Using templates can save you time and help ensure consistency in your communication with buyers on Amazon.