Monitor feedback and performance

Monitoring your performance as a seller on Amazon is crucial for your success. Here are some key points and resources related to performance monitoring and communication with customers:

**Performance Monitoring:**

- To monitor your seller account's adherence to performance targets and policies, use the **Account Health page** in Seller Central. This page provides insights into your seller performance metrics, including Late Shipment Rate, Order Defect Rate, and more.

- Regularly check your Account Health page to ensure you are meeting Amazon's performance standards and to address any potential issues promptly.

**Communication with Customers:**

- Effective communication with customers is essential to providing a quality shopping experience and preventing issues that could lead to A-to-z Guarantee Claims.

- Follow the **Communication Guidelines** when communicating with customers to address their needs and inquiries professionally and promptly.

- Remember that clear and timely communication can help resolve customer issues and improve your seller performance.

**Performance Information Shown to Buyers:**

- Amazon Business customers may see specific performance metrics on your Seller profile page, including the **Shipped on time metric** and the **Response time on buyer-seller contacts**.

- The **Shipped on time metric** reflects your ability to ship orders promptly and is the reverse of the Late Shipment Rate.

- The **Response time** represents the average time it takes for you to respond to buyer-seller contacts.

- Note that this performance information is displayed only to registered Amazon Business customers. Regular Amazon customers do not see these metrics.

- You can view your Late Shipment Rate and other performance metrics on the Account Health page in Seller Central.

For additional information and resources related to Amazon Business and the Amazon Business seller program, you can explore the provided links and Amazon's official documentation.

Remember that consistently monitoring your performance and maintaining good communication practices with customers are key to your success as an Amazon seller.