What do I do when a customer contacts me about an order I haven't received?

Using the Manage Orders feature in Seller Central is a crucial tool for sellers to manage and process their orders effectively. Here are the steps you can take to verify the validity of an order:

1. Log in to your Seller Central account.

2. Go to the "Orders" tab and select "Manage Orders."

3. In the Manage Orders page, you can search for the order by entering the customer's email address or the order ID in the search bar.

4. When you find the order in question, review its status. If the order is marked as "Pending," it means the order has not yet cleared the Amazon payment system.

5. It's essential not to take any action on an order that is still pending. Instead, wait for the order to be processed and posted to your order report.

6. If the customer has concerns about the pending order, encourage them to contact Amazon.co.uk customer service for assistance.

By following these steps, you can ensure that you are processing valid orders and providing a smooth experience for your customers on Amazon.co.uk.