What should I do when a buyer contacts me, but I did not get a Sold, Ship Now email?

Regularly checking the "Manage Orders" section in your seller account is crucial to stay updated on incoming orders and ensure timely fulfillment. While the "Sold, Ship Now" email notifications are helpful, they should not be the sole method for identifying shippable orders. Here are some important points and troubleshooting tips regarding order notifications and email communication:

**1. Verify Orders in "Manage Orders":** It's essential to rely on the "Manage Orders" section to verify and process orders promptly. Orders listed as "Unshipped" in your seller account should be shipped in accordance with Amazon's policies.

**2. Automatic Order Cancellation:** If you do not confirm the shipment of an order within 30 days of the order date, Amazon will automatically cancel the order, and the buyer will not be charged, even if you have already dispatched the order.

**Common Issues with Sold, Ship Now Email Notifications:**

**a. Connection Blocked:**

- **Issue:** The connection between the Amazon mail server and your mail server timed out, or your Internet service provider (ISP) had a temporary issue receiving messages.

- **Solution:** Contact your ISP to ensure there are no problems with your account. Confirm that your ISP is not filtering emails from Amazon.

**b. Email Bounced:**

- **Issue:** Your email address is incorrect, or your inbox was full.

- **Solution:** Verify that your contact information is correct in "Account Info" under the "Settings" menu. Ensure that your primary selling account mailbox is not full, as full inboxes cannot receive emails.

**c. Email Filtered or Discarded:**

- **Issue:** Your email service identified the message as spam or junk.

- **Solution:**

- Check your "Junk" and "Trash" folders for the missing "Sold, Ship Now" emails.

- Review any spam filters or rules that you have set up that may inadvertently filter out these emails.

- Add "seller-notification@amazon.com" to your contacts list to ensure that important notifications are delivered.

By following these troubleshooting steps and regularly monitoring your "Manage Orders" section, you can help ensure that you receive and process order notifications effectively, reducing the risk of delayed shipments or order cancellations.