Refund orders

When issuing refunds on Amazon, sellers have various options and considerations to keep in mind. Here are some key points related to issuing refunds:

**Timing of Refunds:**

- After authorizing a return request, sellers can choose to issue a refund immediately or wait until they receive the returned product from the buyer.

- Sellers can also set up automatic returnless refunds for returns that meet certain criteria. This option allows buyers to keep the product without returning it, and they'll receive a refund.

**Partial Refunds:**

- If a buyer returns an item in a different condition from what was originally sent, sellers have the option to issue a partial refund.

- It's recommended to communicate with the buyer in advance if you plan to issue a partial refund to avoid misunderstandings.

**Excluding Shipping Costs:**

- If a buyer no longer wants an accurately described item and the return request is generated after 14 days from the buyer's receipt date, sellers can choose to exclude shipping costs from the refund.

- However, within the first 14 days from receipt, standard shipping costs must still be refunded to the buyer.

**Refund Timing:**

- Sellers are required to issue a refund within two working days of receiving a return.

**Cancellation of Refunds:**

- While a refund is in a pending status, sellers can cancel it by clicking "Cancel refunds." This option is not available once the refund has been released to the buyer.

- If a refund has been released but needs to be reversed, the seller can contact the buyer and ask them to contact Amazon Customer Service to request a recharge of their credit card. Amazon can only recharge the buyer's card if the request comes directly from the buyer.

**Gift Cards and Gift Certificates:**

- If an Amazon gift card or gift voucher was used to pay for part or all of an order, the refund process remains the same. The gift card or gift voucher portion of the refund will be credited back to the buyer's Amazon account and can be used for future purchases.

- The original expiry date of the gift voucher will still apply.

It's important for sellers to carefully consider the specific circumstances of each return and follow Amazon's policies and guidelines when issuing refunds to ensure a smooth and compliant process.