Prepaid returns for Fulfilled by Merchant orders

Amazon's prepaid return label (APRL) feature is designed to streamline the return process for both sellers and customers. Here are key details and requirements related to this feature:

**Maintain Account Requirements:**

- Keep your Amazon seller account details up to date, including your Value Added Tax (VAT) information.

- Set up a UK default return address for your account. This address will be used for all prepaid returns when APRL is enabled. You can update your return address in your account settings.

**The Return Process:**

- You'll receive email notifications when customers request returns and receive prepaid return shipping labels through the Online Return Centre (ORC).

**Multiple Return Addresses:**

- You can configure multiple return addresses for each store where you offer listings.

**Returnless Resolution:**

- You can offer returnless resolution when it makes better economic sense for you to offer a refund and let the customer keep the product. Customers requesting such returns will receive a full refund immediately upon submitting return requests.

**Return Shipping:**

- A prepaid return label will be issued only if there is coverage by the integrated third-party carriers. As of now, Royal Mail and Evri provide return shipping for seller-fulfilled orders as integrated carriers.

**Refunds and Cost of Shipping:**

- Returns with a prepaid return shipping label issued by Amazon are automatically eligible for Refund at first scan (RFS). Items refunded with RFS will be marked as such.

- For items not refunded through RFS, you'll need to handle those refunds manually.

- If the return reason is determined as the customer's responsibility, you can deduct the cost of the return shipping label from the refund you provide to the customer.

- If a return isn't refunded through RFS, you must issue a refund within two working days of receiving the return.

**Reimbursements of Refunds Issued by Amazon:**

- If a prepaid return label was issued, but a customer returns a damaged, incomplete, or materially different item, you may file a SAFE-T claim to request reimbursement of the refund issued on your behalf.

**Reports for Prepaid Returns:**

- All prepaid returns are recorded in your Settlement and Payments report and the Returns report.

**Ineligible Items:**

- Prepaid return shipping labels are not provided for items that fall outside the scope of Amazon's return policy. Such items are sent to you for manual review.

**Exemptions:**

- Several categories and subcategories are automatically exempt from prepaid returns, including Handmade, hazardous goods, flowers, and bulky items.

- You can request exemptions for high-valued items (price exceeds GBP 100) that require special shipping.

- Exemptions are based on the information provided when listing your product.

**What Happens If the Return Is Lost or Damaged in Transit:**

- You are responsible for filing a claim directly with the carrier if a return is lost or damaged in transit.

**Who Pays for the Label and Return Shipping Cost:**

- The cost of the return label is automatically deducted from your seller account when the carrier scans the return package.

- Return shipping costs may be the seller's or customer's responsibility, depending on the reason for the return.

**International Returns:**

- If you do not have a UK default return address, you can provide customers with a seller pre-paid return label (return shipping cost is your responsibility) or offer a refund without requesting a return.

**Return Rates Charged with APRL:**

- Evri and Royal Mail are the integrated third-party carriers that support returns in the UK. They offer competitive rates for tracked shipping options.

Please note that these details are subject to change, and you should refer to Amazon's official seller resources and policies for the most up-to-date information.