Policies included in Account Health Rating
- Oliver Piroska
- Sep 23, 2023
- 1 min read
This passage provides additional details about the Account Health Rating (AHR) system used by Amazon to assess the risk of account deactivation due to policy non-compliance. Here are the key points:
1. **AHR Purpose**: The AHR is designed to indicate the risk of a seller's account being deactivated due to violations of Amazon's policies. It is displayed on the seller's Account Health page for each of their stores worldwide.
2. **List of Policies**: The Account Health page lists all the policies that are included in the AHR. Sellers can refer to this page to understand which policies are affecting their AHR. This list may be updated in the future as new policies are added.
3. **No Policy Changes**: The communication emphasizes that the introduction of the AHR has not resulted in changes to Amazon's policies. The AHR is a tool to monitor compliance with existing policies.
4. **Not All Policies Included**: It's noted that not all of Amazon's policies are currently included in the AHR. Sellers are encouraged to refer to Amazon's Program Policies for a full list of policies.
5. **Technology and Review Process**: Amazon employs a combination of advanced machine learning techniques, automation, and expert human review to identify and monitor policy non-compliance. These tools use natural language processing and machine learning to continuously improve their ability to proactively block offers that are suspected of violating policies.
In summary, this passage explains the purpose of the AHR, clarifies that it hasn't led to policy changes, and highlights Amazon's use of advanced technology and expert review to identify and address policy violations. It also provides guidance on where sellers can find a comprehensive list of Amazon's program policies.
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