Issue a partial refund

When dealing with return requests on Amazon, sellers have the flexibility to issue partial refunds based on specific circumstances. Here are the steps to issue a partial refund:

**Issuing a Partial Refund:**

1. In Seller Central, go to "Orders" and select "Manage returns." Locate the order for which you want to issue a partial refund.

2. Click "Issue refund" after locating the order.

3. On the "Refund order" page, under the "Amount to refund" column, the returned item will initially default to "Refund full amount."

4. **Required:** Select the appropriate "Reason for refund." This usually defaults to "Customer Return."

5. **Optional:** If you want to reimburse the buyer for outbound shipping, select the box to "Refund for outbound shipping."

6. **Optional:** If there are multiple units and you don't want to refund one or more of them, unselect "I want to refund this unit" on the "Apply refund reduction" page.

7. **Optional:** You can also charge or refund return shipping if applicable to the return reason.

8. **Optional:** You have the option to issue concessions in addition to or as an alternative to refunding order amounts.

9. **Optional:** You can add a "Note to yourself" for tracking purposes. This memo field accepts up to 255 characters.

10. To issue a partial refund, click on the "Apply refund reduction" link under the "Amount to refund" column.

11. You'll be required to grade the condition of the returned item to determine the appropriate partial refund. Grade the condition of the item, accessories, and packaging returned.

12. If the return is accepted outside of the return window, select "Item shipped outside of return window."

13. For partial refunds, you may need to upload a photo of the damaged, defective, or materially different item.

14. You must select the most accurate item condition from the "Description" drop-down. You can also provide additional details about the returned item in the "Comments" section, which is optional unless you select "Other" from the drop-down.

15. You can charge or refund return shipping depending on the circumstances. If a buyer returns an item because they changed their mind and you advanced the return shipping costs, you may choose to pass along the return shipping cost to the buyer.

16. Click "Submit refund" and allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests.

17. If necessary, you can contact the buyer from the "Closed orders" section of "Manage returns" to address any remaining issues.

**Issuing a Partial Refund for an Issued Partial Refund:**

If you need to issue a partial refund for a return that has already had a partial refund issued, follow these steps:

1. In Seller Central, go to "Orders," select "Manage returns," and locate the order you want to refund.

2. Click "Issue refund" for the specific order.

3. On the "Refund order" page, under the "Additional refunds/charges" section, enter the amount you want to refund.

4. Click "Submit refund."

**Issuing a Partial Refund for Order or Customer Experience Issues:**

If you want to compensate buyers for order or customer experience issues without a return, you can issue a partial refund. Here are the steps:

1. In Seller Central, go to "Orders" and select "Manage Orders." Locate the order you want to refund.

2. Click "Issue Refund" for the specific order (this is available only for shipped orders).

3. On the "Refund order" page, click on the "Issue partial refund" link under the "Amount to refund" column.

4. Select a reason for the partial refund from the "Reason for refund" dropdown.

5. You can issue a partial refund across all units or on a unit level.

6. You can also choose to issue a full refund by selecting the "Issue full Refund Amount" box if needed.

These steps allow sellers to handle various refund scenarios, including partial refunds for return-related issues and compensation for order or customer experience issues.