Issue a full Refund

To issue a full refund on Amazon, you have two options: one for when a return request has been initiated, and the other for situations where you want to issue a full refund without a return request.

**Issue a Full Refund on a Return Request:**

1. In Seller Central, go to "Orders" and select "Manage Returns." Locate the order for which you want to refund.

2. After locating your order from the "Manage Returns" page, click "Issue Refund."

3. On the "Refund order" page, under the "Amount to refund" column, the returned item will automatically default to "Refund full amount."

4. **Required:** Select the appropriate "Reason for refund." This usually defaults to "Customer Return."

5. **Optional:** If you want to reimburse the buyer for outbound shipping, select the box to "Refund for outbound shipping."

6. **Optional:** You have the option to charge or refund return shipping if applicable to the return reason.

7. **Optional:** You can issue concessions in addition to or as an alternative to refunding order amounts.

8. **Optional:** You can add a "Note to yourself" for tracking purposes. This memo field accepts up to 255 characters.

9. To issue a full refund, simply click "Submit refund." Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests.

10. If necessary, you can contact the buyer from the "Closed orders" section of "Manage Returns" to address any remaining issues. Note that the buyer has the option to open a new return request for the remaining amount.

**Issue a Full Refund Without a Return Request:**

1. In Seller Central, go to "Orders" and select "Manage Orders." Locate the order for which you would like to issue a refund.

2. After locating your order from the "Manage Orders" page, click the Order ID and then click "Refund order" on the Order Details page. This will take you to the "Refund order" page.

3. **Note:** The "Refund order" button is available only for shipped orders.

4. On the "Refund order" page, under the "Amount to refund" column, select the number of units you would like to refund for each ASIN on the order.

5. **Required:** Select the appropriate "Reason for refund." This will automatically default to "Customer Return."

6. **Optional:** If you want to reimburse the buyer for outbound shipping, on the "Outbound shipping" line item, select the box to "Refund for outbound shipping."

7. **Optional:** You can issue concessions in addition to the refund amount.

8. **Optional:** You can add a "Note to yourself" for tracking purposes. This memo field accepts up to 255 characters.

9. Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests.

These steps allow you to issue full refunds on Amazon, whether in response to a return request or when proactively providing a full refund without a return request.