FBA inventory reimbursement policy: Shipment to Amazon claims

Amazon's reimbursement claim process for lost or damaged items sent to fulfillment centers involves the following steps and important considerations:

**Claim Window:**

- You can file a reimbursement claim for a shipment once it is shown as eligible for investigation in the Status column on the Contents tab of the Summary page in your shipping workflow.

- Claims must be submitted no later than six months after the verified date of a shipment delivery to an Amazon fulfillment center or to a third-party facility operated on Amazon's behalf. Claims submitted outside of this window are not eligible for reimbursement.

**Before Submitting a Claim:**

Before you submit a claim, you should:

- Confirm that the shipment's contents and the number of units are the same as in the shipping plan you created.

- Check the Contents tab to get detailed information about any discrepancies between your shipping plan and what the fulfillment center received.

- Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item.

**Submitting a Claim:**

If, after reviewing and reconciling the reports and information above, you believe a lost or damaged item is eligible for reimbursement, you can file a claim:

- For lost units, use the Contents tab.

- For damaged units, open a claim through the Contact Us page in Seller Central.

**Information and Documents Required for a Claim:**

When filing a claim for lost or damaged units, you must provide the following information and documents, and Amazon may request additional information:

- Amazon shipment ID: Found in your Shipping Queue.

- Proof of inventory ownership: Examples include invoices from a supplier, receipts from another seller, or signed packing slips if you are a manufacturer. These documents should include the date of purchase, product names matching the lost or damaged items, and quantities.

- Proof of delivery:

- For less-than-truckload (LTL) or full-truckload (FTL) shipments, a proof of delivery document showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon, confirming receipt and signature at the fulfillment center.

- For small-parcel shipments, Amazon needs the active tracking ID for each package shipped. If you did not use an Amazon partnered carrier and did not provide tracking information at shipment creation, you must enter it before reimbursement can occur.

**Investigation and Outcome:**

Once Amazon completes its investigation of your claim, it will confirm if it is eligible for replacement or reimbursement. In some cases, Amazon may reconcile your shipment.

Note:

- You may file only one claim per shipment, and additional claims for the same shipment will be declined.

- Sellers who generate a high number of shipping problems affecting Amazon receiving operations may be subject to additional investigation and monitoring, which could impact their Prime eligibility or result in delays to future reimbursements.

This process ensures that sellers have the opportunity to seek reimbursement for lost or damaged items sent to Amazon fulfillment centers, while also maintaining accountability for the accuracy of shipments.