FBA inventory reimbursement policy: Fulfillment center operations claim

This page provides information on how to file a reimbursement claim for eligible items that are lost or damaged by an Amazon fulfillment center or a facility operated on behalf of Amazon. These lost or damaged items are reported in your Inventory Adjustments report.

Here are the key steps and considerations for filing a reimbursement claim:

**Claim Process by Fulfillment Process Stage:**

The process for filing a claim varies depending on where in the fulfillment process your item is lost or damaged. The stages include:

1. Shipment to Amazon

2. Fulfillment center operations

3. FBA customer returns

4. Removals

**Claim Window:**

You must submit your claim no later than 18 months after the date the item was reported lost or damaged in your Inventory Adjustment report. Claims submitted outside of this window are not eligible for reimbursement.

**Before Submitting a Claim:**

Before you submit a claim, you should:

- Check your Inventory Adjustments report to confirm the date and adjustment code of the loss or damage to your items.

- Check your Manage FBA Inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault.

- Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. You can search by FNSKU and date to filter the results.

**Submitting a Claim:**

After reviewing and reconciling the reports and information mentioned above, if you still believe a lost or damaged item is eligible for reimbursement, you can file a claim.

When filing a claim, you may be asked to provide additional information, such as the date or location (e.g., Amazon fulfillment center ID) of the loss or damage to your item.

For damaged items, you can enter the transaction item ID in a provided tool to check your eligibility and file a claim. You can find the transaction item ID in the Inventory Adjustments report.

For lost items, you can enter the FNSKU (Fulfillment Network Stock Keeping Unit) in a provided tool to check your eligibility and file a claim. You can find the FNSKU in the Inventory Adjustments report.

This process ensures that sellers have the opportunity to seek reimbursement for items that are lost or damaged by Amazon fulfillment centers or facilities, while also verifying the eligibility of the claims.