Amazon Business invoicing policy

This statement from Amazon outlines the requirement for all sellers to provide Amazon Business customers with valid VAT invoices or receipts, as well as credit notes for returns. Here are the key points covered in this statement:

1. **VAT Invoice Requirement:** Sellers are required to provide a valid VAT invoice for each order to Amazon Business customers within one business day after the order dispatch is confirmed.

2. **Receipts for Non-VAT Sellers:** Sellers who are not required to apply VAT on their sales must provide receipts to Amazon Business customers.

3. **Credit Notes for Returns:** Credit notes for returns from Amazon Business customers must be provided within one business day of return confirmation.

4. **Amazon VAT Calculation Service:** Amazon offers sellers the option to use the Amazon VAT Calculation Service to generate invoices and credit notes. In this case, invoices and credit notes are either generated by Amazon or by the seller based on VAT calculation data provided by Amazon. This service is available for eligible third-party solution providers.

5. **VAT-Exempt Sellers:** Sellers who are not required to register for VAT in the EU or the UK can let Amazon issue receipts on their behalf by declaring their VAT exemption status.

6. **Manual Invoice and Receipt Upload:** Sellers who do not use an Amazon solution to generate invoices or receipts must upload their own invoices, receipts, and credit notes. This can be done on Seller Central via the "Manage Orders" section or by using a third-party solution provider.

This policy ensures that Amazon Business customers receive proper documentation for their orders and returns, including VAT invoices for taxable transactions and receipts for non-VAT transactions. Sellers have the flexibility to choose the method that best suits their VAT status and workflow, whether it's using Amazon's VAT Calculation Service or uploading documents manually. Compliance with these requirements helps maintain a smooth transaction process for Amazon Business customers.