Account health support FAQ

Account Health Support is a specialized support channel offered by Amazon to assist professional sellers worldwide with questions and support related to their account health. Here's how Account Health Support can help sellers:

**Services Provided by Account Health Support:**

1. **Navigating the Account Health Page:** Account Health Support specialists can help sellers navigate the Account Health page, where they can monitor how well their account is performing against Amazon's performance metrics and policies.

2. **Understanding Account Health:** Sellers can gain a better understanding of how their account adheres to Amazon's policies and what actions they can take to improve their account health.

3. **Addressing Performance and Policy Issues:** Account Health Support can assist sellers in addressing performance defects, listing deactivations, and policy violations. They can provide guidance on how to rectify these issues and maintain good account health.

4. **Improving Performance Metrics:** Sellers can receive guidance on how to improve customer service and shipping performance metrics, which are crucial for maintaining a healthy account.

5. **Deactivation and Reinstatement:** If a seller's account has been deactivated, specialists can help them submit the required information to avoid further deactivation or reinstate their account.

**Contacting Account Health Support:**

- All professional sellers can access Account Health Support by clicking the "Contact us" button on their Account Health page in Seller Central.

- After clicking "Contact us," sellers will be prompted to enter their phone number, and an account health specialist will contact them promptly.

- The "Contact us" button is also available in the Amazon Seller App, making it convenient for sellers to reach out for support.

- Account Health Support is available seven days a week, and sellers can check the hours of operation within their time zone and preferred language.

- If an account has been deactivated, sellers can contact Account Health Support through the "Get help with my appeal" option in the Help section within Seller Central.

Account Health Support is dedicated to helping sellers understand and improve their account health, navigate Amazon's policies, and provide a positive selling experience on the platform. It's a valuable resource for professional sellers who want to maintain a healthy and successful presence on Amazon.

For non-professional sellers, Amazon provides account health information and educational resources in the Help section within Seller Central. Additionally, Seller University offers videos and articles to support all sellers. If account deactivation or listing removal issues arise, sellers can find information on how to appeal and create successful plans of action through Amazon's resources.